Return & Refund
At SetBlue.com, we specialize in offering a range of digital products for sale. Please note that once you have downloaded any of our products, they are non-refundable. However, if you experience any technical difficulties or errors with the product, we recommend that you contact our Technical Support team for assistance in resolving the issue.
Here are the situations in which you may be entitled to a refund:
- The product is not as described or does not work as advertised.
- If an item fails to perform as expected, we are obligated to promptly resolve the issue by updating the item.
- Another scenario where an item is considered “not as described” is if it is materially different from its description or preview.
- The item has a security vulnerability that cannot be easily fixed by us.
- Item support is promised but not provided as per our support policy.
- Items that have not been downloaded.
Please note that it typically takes 5-7 working days to process a refund and credit the amount to your bank account.
However, refunds will not be provided in the following situations:
- You no longer require the item after downloading it.
- You feel that the item is not as per your expectations.
- You changed your mind about the purchase.
- You purchased the item by mistake.
- You lack the expertise to use the item.
- You claim that you are entitled to a refund but do not provide sufficient information to support your claim.
- You are unable to find the item because it has been removed from the website.
To request a refund, please contact us at firstname.lastname@example.org, and one of our support team agents will respond to your request as soon as possible.